Complaints Procedure

• Making a complaint is as easy as possible and we treat your complaint seriously
• We deal with your complaint promptly and in confidence
• We learn from complaints and use them to review and improve our service

What is a complaint?

How to make a complaint

If you wish to make a complaint you can contact our General Manager, in any of the ways listed below:

By email –
info@somersandcurrid.co.uk

In writing to

Company Name
Somers & Currid,
22 Viewfield Street,
Stirling,
FK8 1UA

By phone
Tel: 01786 473 348

In person (by appointment only) at –

Company Name
Somers & Currid,
22 Viewfield Street,
Stirling,
FK8 1UA
Your complaint will be acknowledged within 3 days and fully investigated within 5 working days.

If you are unhappy with the response you can contact George Currid in any of the ways listed below:

By email –
george@somersandcurrid.co.uk

In writing to –

Company Name
Somers & Currid,
22 Viewfield Street,
Stirling,
FK8 1UA

By phone –
Tel: 01786 473 348

Please be advised that we will only accept complaints from the client (this is the person who arranged the funeral and entered into a contract with ourselves).

If You are Still Unhappy

If you are still unhappy with our response you can contact The National Society of Allied & Independent Funeral Directors (SAIF) in any of the ways listed below:

By email –
standards@saif.org.uk

In writing to –
The National Society of Allied and Independent Funeral Directors
SAIF Business Centre
3 Bullfields
Sawbridgeworth
Herts CM21 9DB

By phone –
Tel: 0345 230 6777 or 01279 726 777

Your complaint will be acknowledged within 7 days then fully investigated.

Please note that The National Society of Allied and Independent Funeral Directors (SAIF) will not investigate a complaint unless the internal complaints procedure of the Funeral Directors has been exhausted.

For SAIF’s Complaint Policy please visit https://saif.org.uk/aboutsaif/complaints